Refund policy

Return & Refund Policy

At HASREN, your satisfaction matters to us. We want you to feel confident shopping with us, and we are committed to providing a reliable and straightforward shopping experience. If something isn't right with your order, we're here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must generally be:

  • Unused and in its original condition.

  • Returned with its original packaging and included accessories.

  • Accompanied by proof of purchase or your order number.

Please contact us before sending any item back. Returns sent without prior authorization may not be processed.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at hasrenofficialqueries@gmail.com.

Please include your order number, a description of the issue, and clear photos or videos where appropriate. We will review your request and work with you on an appropriate solution, which may include a replacement, repair, or refund, depending on the circumstances and applicable law.

3. How to Request a Return

To start a return:

  1. Email hasrenofficialqueries@gmail.com with the subject line “Return Request.”

  2. Include your order number, the item you wish to return, and the reason for the return.

  3. Wait for our team to provide instructions and the return address.

  4. Carefully package the item and follow the instructions provided.

Please do not mail items to the address shown on your parcel or to any address until our team confirms the correct return destination.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Depending on your bank or payment provider, it may take approximately 5–10 business days for the funds to appear in your account after the refund is processed.

Original shipping charges, where applicable, may not be refundable for change-of-mind returns, unless required by law. This does not limit any rights you may have when an item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws.

5. Return Shipping Costs

For eligible change-of-mind returns, the customer is generally responsible for return shipping costs.

If the item arrives damaged, defective, or incorrect, please contact us before arranging return shipping. We will explain the available options and any shipping costs that apply.

6. Exchanges

If you would like to exchange an item, please contact us at hasrenofficialqueries@gmail.com. Exchanges depend on product availability and may be handled through a replacement order or another agreed solution.

7. Cancellations and Order Changes

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

If your order has already shipped, our return policy will apply, subject to applicable law.

8. Late or Missing Refunds

If you have not received an approved refund within the expected timeframe:

  1. Check your bank account or payment provider.

  2. Contact your card issuer or bank, as processing times may vary.

  3. If the refund is still missing, email us at hasrenofficialqueries@gmail.com with your order number.

Our team will help you check the status of your refund.

9. Contact Us

If you have questions about returns, refunds, or an existing order, please contact us:Email: hasrenofficialqueries@gmail.com
Website: https://hasren.com

We aim to respond to customer inquiries within 1–3 business days.

Thank you for choosing HASREN. Your trust matters to us, and we are committed to making your shopping experience as smooth and dependable as possible.